Trouble-free assembly
Our flat packs have all the required materials and fixings included for a trouble-free installation. We also provide an easy-to-follow instruction manual with all of our products.
Garden Offices FAQs
When will my garden office be delivered?
These delivery conditions apply to all garden office orders placed on our website, email, or phone. We charge for the delivery of our garden offices in the UK following our delivery zones.
Delivery of our garden offices in stock usually takes 2-4 weeks, and delivery of garden offices that need to be shipped from our factory takes between 10-12 weeks.
Delivery of a garden office is carried out on workdays, and we will contact you in advance to make the arrangements.
Do you deliver garden offices outside of the UK?
If you want delivery to other areas of the British Isles or anywhere else in the world, contact us and ask for a quotation. We can arrange worldwide delivery and will provide you with a quote.
Do you charge for unloading my garden office?
Our delivery service includes the unloading of your new garden office, free of charge! We will never ask you to help us with the unloading process, and we ask for no extra charge for it.
Do I need a foundation for my garden office?
The most important thing is that the foundation or base is level, can carry the weight of the building, and does not allow any wooden components to contract with moisture or soil. More information on foundations can be read here.
Does my garden office need planning permission?
If you are buying a garden office, it would be wise to check if you require planning permission. We’ve put together a guide here.
How do I assemble the garden office myself?
Our garden offices come with an easy-to-follow installation guide to help you through the process of assembly. This means that with basic tools and a helping hand it is possible to install the majority of our garden offices by yourself. We advise using professional help if you have ordered a more complicated or larger garden office. You can read more about assembly here.
How do I maintain my garden office?
Garden offices have a natural look and a healthy indoor climate, but using wood as the primary construction material has its requirements. If you want to preserve the longevity of your garden office and keep our warranty valid, please read the maintenance guidelines carefully.
How long is the warranty for my garden office?
Gardenhouse 24 values quality and craftsmanship. That’s why we are confident in giving our garden offices an anti-rot warranty of up to 10 years (depending on the product) to ensure your enjoyment of the garden office is not hampered by any quality issues. Read more here.
How can I pay for my garden office?
At Gardenhouse24, we want to make your garden office as easy as possible to buy. This means that in addition to free delivery in mainland UK we provide flexible financing options.
Unfortunately, we can’t start to process your order before you make a down payment of 20% of the total price of the order. You can also pay the whole sum at checkout, but 20% is the minimum amount required to place an order.
If you are interested in a garden office or features not listed on our website, then a deposit of 30% is required.
We accept credit cards, bank payments and PayPal.
What if I change my mind?
You have the right to cancel this contract within 14 days without giving any reason.
To exercise the right to cancel, you must inform us (ABC Garden Ltd, Wigan Rd Leyland LANCASHIRE PR25 5SB United Kingdom, info@gardenhouse24.co.uk, phone number: +44 1772 595 969) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email).
For more detailed information, view the page Right to Cancel
