Terms & Conditions
Meeting building regulations is the joint responsibility of the builder and the landowner, not of the Seller (ABC Garden Ltd - gardenhouse24.co.uk)
If you are unsure about Building Regulations we recommend that you seek further advice and guidance from your local Building Control Office.
Delivery to the Channel islands, the Republic of Ireland, Northern Ireland, the Isle of Man, the Isle of Wight, BFPO (British Forces Post Office) addresses, and some areas in mainland Scotland, Wales and the South West will incur an extra delivery charge. Buyers should note that for the Scottish Isles, delivery will be made to the nearest shipping port. It is the Buyer’s responsibility to arrange onward delivery at his or her own cost.
You must advise us if there are access difficulties, we generally deliver with a 7.5-ton HGV flatbed truck which is 8m long and 2.6m wide. We need an access route/road capable of taking this size of vehicle. Several of our products typically weigh between 1.0 ton and 4.0+ ton. Damage to lawns, flower beds, driveways etc. on or adjacent to a narrow or difficult access route will be the responsibility of the customer. If we try to deliver, using the normal vehicle, and cannot do so due to foreseeable problems such as access restrictions, width of road etc. then the goods will be returned to our premises and an attempted delivery charge will apply, see term 4, unless you have given us prior written notice that this size of vehicle will not be capable of delivering to your site.
Please ensure that someone with the authority to accept the goods (you or your agent) is available all day on the day of delivery and move the goods onwards (if applicable).
Should we arrive and find that no-one is present to accept the goods, our depot will try to make contact with the customer. The delivery driver will wait for up to 20 minutes. If no one arrives to take delivery we will leave and an attempted delivery charge will apply.
Time shall not be of the essence in this contract. We always use our best endeavours to deliver on the delivery date agreed or within the timeframe shown on your copy of the order confirmation if no specific date has been chosen yet. In the unlikely event that something delays your delivery, we will contact you to rearrange your delivery date within a reasonable period of time.
Any damaged/broken parts must be noted on the delivery discrepancy note and returned* with the driver at the point of delivery or if the damage is not noticed during delivery then this needs to be reported within 2 calendar days from receipt of delivery. (*In the unlikely event that the glass for a Garden Building window or door is noted as broken on delivery then if you wish to have a new piece cut locally, which is likely to be a quicker way to resolve this, we will refund you up to £20 per single pane (£40 per double glazed unit) - alternatively please return the window or door with the driver at the point of delivery.)
The date of delivery will be in accordance with the turnaround times advised on our website at the time of sale. This will also be noted on your order confirmation. The turnaround times state the number of working days within which your delivery date will be. Working days are hereby defined as Monday to Friday.
If items are missing this must be noted on the delivery discrepancy note if noticed at point of delivery or within 2 calendar days from receipt of delivery and we will then deliver them within a reasonable timeframe.
Additional Costs - Delivery
If we attempt a delivery and are unable to do so due to a breach of our delivery terms by the customer then we will make a charge for that attempted delivery which is payable prior to any re-delivery. This will represent the true cost of that delivery and will be charged as outlined below in 4.2 assuming our normal methods/vehicles were utilised.
- The attempted delivery costs for orders up to a value of £1000 are £60
- The attempted delivery costs for orders between a value of £1000 and £3500 are £220
- The attempted delivery cost for orders over £3500 are £500
In the unlikely event that we attempted to deliver to you by courier then we will charge you the courier’s cost-plus packaging. If there are any additional costs associated with any re-delivery due to a change being required to our normal method of delivery as outlined in our delivery terms for the redelivery then this charge will also be given to the customer and payable before such redelivery takes place.
Conditions Applicable During Promotional Periods
Whilst a product is advertised as being involved in a promotional deal, customers are required to accept delivery of the item within the agreed turnaround time as it is advertised on the date of the order. If a customer wishes to postpone delivery to a date outside of the agreed turnaround time, namely to a date outside of the number of weeks previously stated, then the company reserves the right to issue a secondary invoice stating the price at the time of delivery.
The company reserves the right to deliver outside of turnaround times if unforeseen circumstances surrounding stock levels or other occurrences require. If such cases occur during promotional periods, we will not reinvoice a customer with any updated prices or additional costs.
Although we hold large stocks of items, if the particular item/s you have ordered are not in stock, we will back order for you. Should this mean that delivery will occur later than the ‘anticipated delivery date’ or ‘delivery within approximately’ timeframe then when we contact you to arrange a delivery date you can, if you prefer not to wait, cancel the order and receive a full refund providing that we haven’t already delivered or attempted to deliver any items (in which case cancellation may still be possible but reasonable deductions for our costs may be made from any refund given).
Risk and Property
Risk of damage to or loss of the Goods shall pass to the Buyer in the case of Goods to be delivered otherwise than at the Seller's premises, at the time of delivery or, if the Buyer wrongfully fails to take delivery of the Goods, the time when the Seller has tendered delivery of the Goods.
The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain the property of the Seller, but if the Buyer does so all moneys owing by the Buyer to the Seller shall (without prejudice to any other right or remedy of the Seller) forthwith become due and payable.
Notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Conditions, the property in the Goods shall not pass to the Buyer until the Seller has received in cash or cleared funds payment in full of the price of the Goods and all other goods agreed to be sold by the Seller to the Buyer for which payment is then due.
Our products are designed for Competent DIY assembly by two or more adults.
Please ensure that the products have been physically delivered and check that all parts are present and correct before confirming an assembly date or prior to engaging a third party to carry out the installation so that in the unlikely event that parts may be missing, wrong or damaged you ensure we have reasonable time* to arrange for delivery of new parts. (*Please note that a reasonable time would typically be within one to two weeks assuming replacement parts are in stock, however if we have to back order or manufacture parts then the time frame may be longer). Remember that should you choose to use an external person or persons to assemble your products then allow time for them to understand the instructions and the parts delivered to your home.
All our Timber products are batch manufactured, sometimes weeks before delivery. All timbers are checked for the standards we have set before we band the various packs. Between the assembly time and the despatch/delivery time timbers will continue to adjust, sometimes more evident in pressure treated sections, due to their natural properties. This can be seen in any timber yard supplying Spruce or Pine. Timber products, once on site, will continue to react to weather conditions due to the fibrous nature of the material. Once assembled the internal environment created within the building will also affect the movement of the timber. With the exception of bearers, unless otherwise stated in the product description, our timber is planed and comparatively smooth. If you require a smoother finish you may wish to sand some of the timbers, but this is an individual choice. In some cases, customers have contacted us about perceived surface problems which can be easily resolved by simply sanding the affected area. In such cases we advise and would expect a customer to do so. Likewise, with minor gaps in timber which can be simply resolved by adding wood filler and then sanding.
Any machine work on sections will have been carried out whilst the timber sections are Kiln Dried to a moisture content of 18% or below. Where holes have been predrilled, they may require onsite adjustment if the timber has absorbed more moisture. The characteristics of timber are not those of extruded plastics, aluminium or other metals and will change far more noticeably with time and weather conditions. We supply many thousands of our products each year to many satisfied customers who understand the beauty of handling and working with a natural material and the quality of our timber compared to the industry norm is high. You can also view our products at our display sites as we are not an internet-only Company. If you are not competent in understanding the nature of these types of timbers for use in an external environment, as we do not supply internal finish timbers, please do not purchase our products.
The development and appearance of the natural properties of timber are not defects with the product/s and are not a reason for trying to claim for repairs, replacements or refunds. We supply timber products designed for external garden use and our designs take into account the structural integrity of timber's natural properties.
You will need to apply a quality wood preservative to all untreated timbers to protect them. You may also wish to seal the timber with a suitable high grade external timber sealer.
To assemble our timber products, you will need a reasonable variety of DIY tools, socket set, saw, hammer, drills, level etc. to facilitate drilling, nailing, sawing, screwing and checking for square level and plumb assembly and you will have to ensure that the base for your garden building will be level and square.
Please be aware that there may be minor differences between the products on display at our display sites or as shown on our web-site, and the goods which are supplied, as our designs change over time.
All products are sold and supplied for self-assembly only by Buyer, unless otherwise stated.
Where an installation service option is shown and selected by Buyer, this service will be undertaken at the stated cost in a diligent and professional manner.
To ensure installation can be completed, the Buyer may be required to; (a) provide a concrete or paved base, being firm, square (diagonals) and level (by spirit level) - no less than the size of their chosen product, (b) ensure 600mm (2') unobstructed access is provided all around the proposed site, (c) no trees, branches or similar encroach upon the proposed site or working space, and (d) provide clear external pedestrian access (not height or turn limited) to allow unimpeded passage of the product sections or components.
Upon abortive installation, the product can be left for self-assembly by Buyer', but the erection service fee or 10% of product price (whichever is greater) shall be retained to account for the abortive labour costs. Some manufactures may also charge a revisiting charge.
Upon abortive installation, the product can be left until Buyer provides an appropriate base, at which point a return installation visit can be arranged upon payment of an additional charge similar to that defined in previous point. The initial fee having been retained to account for the initial aborted labour costs.(Charges can be up to 20% of the total order value).
For supply only orders, the customer should not arrange or commence any erection service privately until they have received their product and have fully checked that their product is both complete and sound.
The Company' will not bear any abortive costs arising from Buyer ' or their privately employed labour, due to the failure of Buyer' to check the product or while awaiting receipt of any missing or replacement parts.
The prices are listed in £GBP and are subject as stated inclusive of delivery costs and VAT. The Seller reserves the right to change the advertised price of Goods at any time. The price payable by the Buyer shall be the price in force at the time when the order is placed. The Buyer should note that there are certain destinations to which a delivery charge will be payable and there will be occasions when the Seller’s carrier makes an additional charge for delivery. Settlement of delivery charges in these instances will be the responsibility of the Buyer and charges must be reimbursed to the Seller in advance of delivery of the Goods.
The Seller reserves the right to increase the price of the Goods to reflect any increase in the cost to the Seller which is due to any factor beyond the control of the Seller (such as, without limitation, any foreign exchange fluctuation, currency regulation, alternation of duties, significant increase in the costs of labour, materials or the costs of manufacture). As already stated, the price payable by the Buyer shall be the price in force at the time when the order is placed.
Should a pricing error occur, the Seller will inform the Buyer if the price for the Goods is higher than that stated on the order. The Buyer may then choose either to proceed or to cancel the order.
The Seller will endeavour to match the price of any like for like goods found online. If the Buyer finds the same product cheaper elsewhere then the Buyer should email the Seller and ask for a price match. This forms our Price Guard service. Discounted quotations can be requested for bulk or multiple orders by any charities or community organisations.
You must pay the prices of the products you order during the checkout process or within stated period if you choose offline payment (invoice payment or similar).
Payment must be made in full in cleared funds at least 2 working days before delivery or collection if you have arranged collection from us.
Payments may be made by any of the permitted methods specified on our website. Cheques, Bankers Draft or Printed Building Society Cheques are not accepted as cleared funds (as they can be fraudulent) and must be received by us a minimum of 10 working days before delivery/collection.
If you fail to pay to us any amount due under these terms and conditions in accordance with the provisions of these terms and conditions, then we may withhold the products ordered or cancel the contract of sale for the products by written notice to you at any time.
If you make an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 7 days following the date of our written request: an amount equal to the amount of the charge-back and all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this Section (including without limitation legal fees and debt collection fees), and for the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back for the purposes of this Section.
We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgement. You must pay us interest together with any overdue amount. We reserve the right to charge-back all our reasonable costs, losses and expenses incurred in recovering the amounts outstanding (including without limitation legal fees and debt collection fees).
Subject to this clause, we will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of these Terms and Conditions or as a result of our negligence. Loss or damage is foreseeable if it is an obvious consequence of the breach or negligence or if it is contemplated by you and us when the Contract is entered into. We will not be responsible for any loss or damage that is not foreseeable.
We accept no liability in respect of the following:
- Loss or damage due to causes beyond our control including, but not limited to, accident, storm, flood, neglect, misuse, faults or premature deterioration which results from your failure to comply with our instructions;
- Loss or damage arising from the original installation of Goods, including damage to our works attributable to the failure of foundations, the base or structure, or any other works, where these have not been carried out by us;
- Deliberate or accidental damage and/or misuse of the Goods;
- Damage or deterioration arising out of normal wear and tear.
Nothing in these Terms and Conditions is intended to or will limit or exclude our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.
We will maintain suitable and valid insurance, including public liability insurance. Details are available on request.
We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.
Nothing in these Terms and Conditions is intended to or will limit your legal rights as a Consumer under any consumer protection legislation, where applicable. For more details of your legal rights, please refer to your local Citizens’ Advice Bureau or Trading Standards Office.
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us (ABC Garden Ltd, Wigan Rd Leyland LANCASHIRE PR25 5SB United Kingdom, firstname.lastname@example.org, phone number: +44 1772 595 969) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than –
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
We will supply goods that are in conformity with the contract. However, should any defect occur with the product within a reasonable period after delivery please ensure the invoiced customer (named person on order contacts us in writing email to email@example.com.Please include either your order number starting with SO or your postcode so we are able to locate you on our system.
Please note that any problems that occur due to the natural properties of the materials are not defects; please see the ‘Consumer Advice’ section for more information, although this information is not exhaustive.
We will request clear photos to illustrate the reported defect and its cause so that we can determine the means to rectify it prior to any rectification. This may involve taking photos of parts of your product which you believe are unconnected to the defect but which may nevertheless be the cause of it.
If a defect occurs which is the fault of the Company, the Company will give you appropriate options which may include replacement, repair or partial refund.
Where the defect is deemed to be the customer’s fault for any reason e.g. unsuitable base/site, poor maintenance, use of defective materials supplied by the customer or misuse of the product, any rectification will be chargeable to the customer.
If you do not give us a reasonable opportunity to rectify any defect we will not reimburse you if you choose to rectify it yourself or with a third party.
You are responsible for:
- Ensuring that if any consents, licences or other permissions are needed from any third parties such as landlords, planning authorities, local authorities or similar, you have obtained these before we begin the Services;
- Ensuring that we can access the Property at the agreed times to deliver the goods and/or provide the Services;
- Providing electricity, gas and water, at no cost to us, to enable us to complete the Services and, if necessary, any remedial works;
- Ensuring that access is granted in the event of access being required to neighbouring land and we shall not be held liable for any delays arising out of your inability to gain access;
- The cost of any additional work necessary to complete the works as a result of your failure, or the failure of any third party, in complying with our specifications. Where the Goods have been installed by you or any third party and where this has been constructed inadequately or incorrectly, we will not be held responsible for any subsequent loss or damage attributable to defects with the Goods.
If you fail to comply with any of your responsibilities, we will not be held liable for any delays as a result and we reserve the right to recover any costs incurred by us, such as for storage of materials or non-productive visits to the property.
We will not be liable for any failure or delay in performing our obligations under these Terms and Conditions where the failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: adverse weather, power failure, strikes or other industrial action by third parties, acts of terrorism or war, or any other event that is beyond our reasonable control.
Law and Jurisdiction
These Terms and Conditions and the relationship between you and us (whether contractual or otherwise) will be governed by, and construed in accordance with, the laws of England and Wales.
Any dispute, controversy, proceedings or claim between you and us relating to the Contract or these Terms and Conditions (whether contractual or otherwise) will be subject to the jurisdiction of the courts of England and Wales.
Our form pages are secured using High Level SSL Encryption. Credit card payments are processed by using secure servers. All credit card numbers are encrypted in the software when the order is placed and are only decrypted after they reach our computer. They are not held in clear text on any web site.
In the event of any complaint or grievance, 'The Customer' should initially make contact by telephone on +44 1772 595 969, followed by a formal email complaint to firstname.lastname@example.org or letter to 'The Company' address.
For efficient handling, Buyer' should state upon all correspondence; (a) their name, (b) their address, (c) their sales invoice number, (d) the product, and (e) a description of their complaint.
We shall endeavour to promptly resolve any complaint and/or respond with our stance. Should a response not be received within 5 working days, please send a "Second Request" for the attention of The Customer Service Manager.
It is the intention of 'The Company' to resolve any dispute fairly, amicably and to the satisfaction of all parties concerned at the earliest opportunity. Online Dispute Resolution (ODR) Platform - http://ec.europa.eu/consumers/odr
Warranties and Liability
Subject to the conditions set out below the Seller warrants that the Goods will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for a period of 12 months from the date of their initial use or 6 months from delivery, whichever is the first to expire.
The above warranty is given by the Seller subject to the following conditions:
- The Seller shall be under no liability in the event that the Seller in its absolute discretion makes any change to the specification of the Goods which are required to comply with any applicable safety or statutory requirement or otherwise or which do not materially affect the quality and fitness for purpose of the Goods;
- The Seller shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the Seller's instructions (whether oral or in Writing), misuse or alteration or repair of the Goods without the Seller's approval;
- The Seller shall be under no liability under the above warranty (or any other warranty, condition or guarantee) if the total price for the Goods has not been paid by the due date for payment;
- The above warranty does not extend to parts, materials or equipment not manufactured by the Seller, in respect of which the Buyer shall only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer to the Seller.
Subject as expressly provided in these Conditions and except where the Goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977 and/or the Unfair Terms in Consumer Contracts Regulations 1999), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
Where the Goods are sold under a consumer transaction the statutory rights of the Buyer are not affected by these Conditions.
If the Goods delivered are not the Goods ordered by the Buyer (including any substitute product) the Buyer shall be entitled to reject the Goods. Subject to this, any claim by the Buyer which is based on any defect in the quality or condition of the Goods or their failure to correspond with specification shall (whether or not delivery is refused by the Buyer) be notified to the Seller within 7 days from the date of delivery (save in the case of shortages or other defects discoverable on inspection which must be notified to immediately on delivery and be noted on the consignment note) or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. If delivery is not refused, and the Buyer does not notify the Seller accordingly, the Buyer shall not be entitled to reject the Goods and the Seller shall have no liability for such defect or failure, and the Buyer shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract. Furthermore the Buyer will lose the right to reject the Goods if the Buyer takes any step whatsoever to accept the Goods (such as in the case of a shed installing electrical fittings or in all cases doing any act consistent with the Buyer having acknowledged the fact that it accepts the Goods and has no intention of returning the Goods to the Seller).
Where any valid claim in respect of any of the Goods which is based on any defect in the quality or condition of the Goods or their failure to meet specification is notified to the Seller in accordance with these Conditions, the Seller shall be entitled to replace the Goods (or the part in question) free of charge or, at the Seller's sole discretion, refund to the Buyer the price of the Goods (or a proportionate part of the price), but the Seller shall have no further liability to the Buyer.
Except in respect of death or personal injury caused by the Seller's negligence the Seller shall not be liable to the Buyer by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract, for any consequential loss or damage (whether for loss of profit of otherwise), which arise out of or in connection with the supply of the Goods or their use or resale by the Buyer, except as expressly provided in these Conditions.
The Seller shall not be liable to the Buyer or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of the Seller's obligations in relation to the Goods, if the delay or failure was due to any cause beyond the Seller's reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Seller's reasonable control:
- Act of God, explosion, flood, tempest, fire or accident;
- War or threat of war, sabotage, insurrection, civil disturbance or requisition;
- Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;
- Import or export regulations or embargoes;
- Strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of the Seller or of a third party);
- Difficulties in obtaining raw materials, labour, fuel, parts or machinery;
- Power failure or breakdown in machinery.
The Seller will not accept any responsibility for any third party costs incurred for late deliveries, failed deliveries or incomplete deliveries. It is the Buyers responsibility to check that the delivery is complete and in good order before arranging any third party contractors to assist in installation.
ABC GARDEN LTD. (“the Guarantor”) hereby guarantees all pressure treated timber components against damage caused by insect infestation and fungal decay for the duration of 10 years from the first date of delivery.
Covered is the cost of re-supplying an identical or comparable component to replace a component that is proven to have failed as a result of fungal decay or insect attack. This includes the cost of transport of any such component to the customer’s original delivery address providing that this is within the territorial scope of this Guarantee. It does not cover the cost of installation of those components and does not cover the cost of dismantling and/or collection of the defective components. Consequential costs or losses are not covered.
The term ‘fungal decay’ as used in the Guarantee refers to wood destroying fungi that feed on and degenerate the wood cell walls. It excludes staining and mould fungi associated with the weathering of wood.
The term ‘insect attack’ refers to attack by wood digesting insects that destroy the timber structure.
The term ‘failed’ refers to damage caused by insects and/or fungi to such an extent that the component is no longer structurally sound.
This does not affect the statutory rights of consumers, or exclude or restrict the liability of the Guarantor for death or personal injury caused by negligence, or for fraudulent misrepresentation.
Any claim must be made in writing and accompanied with a proof of purchase, details of failure and photographic evidence of failure.
Should the timber be cross cut or in any other way cut into, then exposed surfaces are to be brushed with ‘Ensele’ end grain wood preservative in accordance with the instructions on the Ensele container (Ensele is a wood preservative that is specifically designed to be used with Tanalith ‘E’ pressure treated timber). Ensele can be purchased from multiple retailers and to find a supplier search 'Ensele end grain wood preservative' into an internet search engine.
The products must have been correctly installed and only subject to normal domestic use.
No Guarantee is offered on products subject to abuse, negligence, improper use, modifications or attachment to equipment other than our own.
Fence Post and Gravel boards (for Fences) are pressure treated to Class 4 usage, and should only be used for in ground contact situations – Use Class 4 usage
All products (other than Fence posts and Gravel Boards) are pressure treated to Class 3 usage, and should only be used for out of ground contact situations – Use Class 3 usage.
Fence Posts must not be pointed.
The shortening of timber posts should be avoided, if possible. If shortened, the cut end must never be used in ground contact and Ensele should be applied.
The territorial scope of this agreement is the United Kingdom Only.
Any timber removed from its original installation and re-used at another location.
Natural changes to timber, such as splits, twists, warps, knots and knot holes.
The guarantee is invalid if:
- If the building has been customised or modified in any way.
- The person claiming is not the original purchaser of the building.
- The building has not been treated annually or as per the treatment manufacturers.
- The building has not been erected, fitted or installed correctly as per the supplied instructions.
- The building has not been erected on a suitable sized and solid base
- The building is or has been placed within 2 feet (60cm) of any obstruction (walls, tress, fences etc) which can allow moisture to penetrate the timber.
- The roofing felt has been incorrectly fitted or damaged allowing water ingress.